Partnership Information
7. How can I become a RaySat/RAS distributor, installer or partner?
8. Is there training to become a certified installer?
Installation
9. Where can I buy/install RaySat/RAS antennas?
10. Does RAS provide installation support for its 2-way antennas?
11. How are RaySat/RAS antennas installed?
12. Do RaySat antennas work with existing RSE equipment?
13. Do RaySat/RAS antennas require a special power source?
Operation
14. What type of set-top box do RaySat antennas support?
15. How many TV channels can RaySat antennas support?
16. Which antenna will operate in my region?
17. What knowledge level do RaySat antennas require for user activation?
18. For RSE, what types of satellite services do RaySat antennas support?
Warranty and Repair
19. What type of repair is available?
20. What warranty is offered?
21. What is Line of Sight (LoS) blockage?
22. How does weather effect satellite communication?
For more information, please contact us.
RaySat Technology
1. What is unique about RaySat/RAS antennas?
In-motion, low-profile communication antennas are RaySat and RAs's specialty. Rather than adapting a fixed satellite antenna for mobile use, we re-conceptualized ourline of antennas to be a truly in-motion satellite antenna. The unique characteristics of our antennas are:
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Low-profile for aerodynamics
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Compact form factor for installation on all vehicles
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Automatic satellite acquisition
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High-speed and in-motion satellite acquisition
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Quick satellite re-acquisition
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Autonomous operation
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2. What is the maximum speed that RaySat/RAS antennas are functional?
RaySat’s SpeedRay 1000 model is operable at speeds up to 350 km/h and RaySat T5 antenna model (A, M & R) can operate at speeds up to 175 km/h.
RAS's larger antennas (StealthRay 1000, StealthRay 2000 & StealthRay 3000) are operable at speeds up to 350 km/h.
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3. From what type of satellites can RaySat/RAS antennas receive service?
RaySat antennas support service from most Ku band GEO Stationary satellites.
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4. Are RaySat antennas capable of switching between different satellites?
Yes, our antennas can support multiple satellites, yet the antennas are factory-configured to support service from the specific satellite(s) for which it is designated. Furthermore, satellites' signal strengths at specific geographic locations dictate RaySat's antennas ability to switch between satellites
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5. What bit rate levels do the RaySat antennas support?
The antenna is an important factor in determining the maximum bit rate. Yet, the satellite modem paramaters are equally important. The StealthRay 1000, StealthRay 2000 and StealthRay 3000 products support up to 2Mbps uplink and 4Mbps downlink.
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6. In what frequency bands can RaySat antennas work?
RaySat's antennas can work both in the low-band (10.7 - 11.7 GHz) and in the high-band (11.7 - 12.7 GHz). Since RaySat's technology is based on phased-array panels, the antennas are factory configured for low- or high-band to fit the country requirements
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Partnership Information
7. How can I become a RaySat/RAS distributor, installer or partner?
Please contact us through the RaySat Contact page for 1-way antennas or RAS Contact page for 2-way antennas.
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8. Is there training to become a certified installer?
Yes. Raysat and RAS offer installation training and technical support. In the future, we plan on offering an online video training and certification for installers. We also provide on-line information in our Partner Site which ensures that our partners have the most up-to-date information available and comprehensive understanding on the operation, service and repair of RaySat and RAS solutions.
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Installation
9. Where can I buy/install RaySat/RAS antennas?
Please contact your closest distributor for information on installation and acquisition of RaySat or RAS products. Please look on our list of distributors and partners per country that appears on the homepage of our website.
If you are interested in RAS 2-way antennas, please Contact Us directly.
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10. Does RAS provide installation support for its 2-way antennas?
Yes. RAS's dedicated R&D team provides customized support, solutions and mounts within a short time cycle.
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11. How are RaySat antennas installed?
RaySat antennas have an easy and quick installation process of only a few hours. Local distributors can refer you to a certified installer in your area.
There are a variety of mounts available for all vehicles.
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12. Do RaySat antennas work with existing RSE equipment?
Yes. RaySat antennas are compatible with existing RSE equipment and entertainment systems.
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13. Do RaySat/RAS antennas require a special power source?
No. RaySat antennas use standard 12V - 30 V DC power source which can be supported by all vehicle types without any modifications.
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Operation
14. What type of Set-Top-Box (STB)/satellite receiver do RaySat antennas support?
RaySat antennas are agnostic and support standard satellite service set-top-boxes. Both FTA and DTH types are compatible with RaySat.
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15. How many TV channels can RaySat antennas show?
RaySat antennas can support as many channels as the satellite receiver can open. Yet, a single screen can show only one channel at a time.
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16. Which antenna will operate in my region?
RaySat and RAS antennas operate in a range of elevations and frequency bands. If you are an end user of the antenna, please contact your local distributor or installer.
If you are a distributor or partner, you can verify if an antenna works in your region, by downloading the product spec sheet or contacting us directly through the RaySat Contact page and RAS contact page.
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17. What knowledge level do RaySat antennas require for user activation?
Due to RaySat's autonomous operation technology, once RaySat's antennas are installed, operation is as simple as using a remote control at home.
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18. For RSE, what types of satellite services do RaySat antennas support?
The SpeedRay 1000, RaySat T5-A and RaySat T5-M and RaySat T5-R work with any local FTA and DTH services locally available. The RaySat T7 operates solely in conjunction with a Dedicated Video Distribution Platform. Currently, the RaySat T7 is only available in the US with AT&T's CruiseCast, but we are currently seeking to expand this service internationally.
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Warranty and Repair
19. What type of repair is available?
In the event of a malfunction, customers and installers can call RaySat’s 1-800-561-9280 for diagnostics and trouble shooting.
If the problem can not be fixed, RaySat will advice the customer to which dealer or installer to visit for repair or product replacement.
For RAS 2-way antennas, our staff of experts can provide dedicated support as needed.
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20. What warranty is offered?
RaySat offers a one year warranty from the sale date on its parts and labor.
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Satellite Communication
21. What is Line of Sight (LoS) blockage?
Unlike radio and mobile phone signals, all satellite antennas require a direct line of sight to the service satellite without any blockages. If there is any type of blockage, such as a building, a tunnel or even a tree, then the signal is momentarily lost.
RaySat has created a Dedicated Data & Video Distribution Platform which is a turnkey solution for overcoming signal interruptions caused by LoS blockages. This technology has already been launched in the US with AT&T's CruiseCast.
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22. How does weather effect satellite communication?
In both stationary and mobile satellite communication, there is a phenomenon called Rain Fade.
This refers to the weakening of the satellite signal quality when it is interfered by rain, sleet or snow. Rain Fade can occur either at the uplink location (i.e. transmission from the teleport from which the signal is sent to the satellite) or at the download location (i.e. the reception antenna on a vehicle or at home).
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